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Quotations are valid for 28 days from the date of the quote being received to the customer. If undeclared furniture and belongings are added to the move after receiving your quote, more time or vans and or men are required than originally quoted to the job, further costs will be added.
Customers should be ready and packed to move for the time scheduled unless we have already agreed to do a pack and move on the day. Specific agreed start times will be for removals that are booked in the morning. Removals that are booked in the afternoon will have an estimated time. We try our best to stick to the schedule but please be aware that every removal is different, we can’t be at two places at once. We would appreciate if you would understand that sometimes the morning removals runs over our estimated time for the afternoon removals much later than estimated. This why an afternoon removal time is estimated in the first place, which could change. There will be no deduction of cost if we are later than our estimated time of arrival.
Removals that are charged by time will start from when the van arrives and finish once the last item has been unloaded or when all customers’ requirements have been fulfilled plus the drive time back to the office. (+30 mins)
Jobs outside of Peterborough will have the drive time charged from leaving the office to returning to the office plus fuel. Unless a set price has been agreed.
Please be aware even though we will do our best to estimate job lengths, jobs may take longer than estimated. Moves will be charged for the time that they actually take to complete.
Due to the nature of removals there are many factors that can increase job length that are out of our control.
We will aim to complete each job to a high standard. We will put all furniture where the customer desires as long as it is reasonable and safe to do so. We will stack boxes where needed, if there is not enough floor place to stack boxes we may have to stack boxes higher than normal to get everything into the property.
It is the customer’s responsibility to make sure their furniture will fit into the new location and is in a good state of repair to move without damage. If customers furniture will not fit into the new property extra costs may be incurred in the transportation to another location.
We can disconnect and reconnect washing machines dish washers and fridges as long as there is space to do so. It is not our Job to remove kitchen work tops or any other kind of carpentry works that may be required so that kitchen appliances fit in the new property. If the correct taps are not available or working, then it’s the customer’s reasonability to get them fixed.
We cannot disconnect gas cookers, light fittings or electrical appliances that are hard wired into the wall.
Any furniture that is screwed to the wall like TV wall mounts, curtain’s and curtain rails, shelfing, light fittings and anything else, should be ready and disconnected by the customer prior to the move.
It is the customer’s responsibility to disconnect and reconnect any TV’s, stereos, computers, or any other electrical equipment.
Please note all furniture building/disconnecting services must be agreed prior to the move.
If we have to move white goods and or any furniture left behind by the previous tenants in your new property additional charges may be incurred.
We can move pianos but only from ground floor to ground floor.
We can take furniture out of a window if required but we will not take responsibility for any damages caused in doing so.
We can dismantle and rebuild furniture as long as the furniture is designed to do so and in a condition that allows this to happen. This has to be agreed to do so prior to the move.
Please note flat pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful of hands cannot help the cheap woodchip from chipping and connecting dowels failing.
We will not be liable for the woodchip and dowels failing from disassembly or reassembly.
Flat pack furniture may lose original rigidity even when correctly rebuilt. This is one of the reasons flat pack furniture is cheap to buy. We are not responsible if rebuilt furniture loses its original rigidity.
Some furniture may have been glued or nailed and or may not be designed to be taken apart without damage. We will not be liable for damage of furniture that has been glued or nailed together when taking it apart.
Custom made furniture is not made to be disassembled. We can try to do this if needed but will not take responsibility for any damage.
Some furniture especially furniture that is old may damage just by taking it apart. We will not be liable for any damage of any furniture that is rotten or mouldy or not in a condition to take apart.
We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means.
Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not overloaded and correctly sealed. It is the customer’s responsibility to ensure that items will fit in the new premises.
TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box. Electrical equipment that is not boxed is to be moved at the customer’s risk.
Fridges and freezers should be emptied and ready to move.
It is the customer’s responsibility to check everything in the house flat or storage has been loaded into our van’s before leaving the property.
The customer should remain on site throughout the removal unless agreed prior otherwise.
There should be reasonable access in and out of your property.
Waste of any kind will not be tolerated in the working environment.
We reserve the right to cancel a job if the working environment is a risk to our workers health.
Dangerous chemicals or hazardous substances, Toxic waste, paint tins and gas bottles. Live animals, fire arms, drugs or any other illegal goods.
All our guys are very fit and will require a minimum of breaks. The current UK law requires that workers have the right to a minimum of one uninterrupted 20-minute rest break during their working day. This could be tea or lunch break.
We can provisionally book you in, so we can easily access your information and move your moving date around if needed with ease. A provisional booking is not a confirmed booking. We will do our best to advise if availability is running out for a date that might be provisionally booked. A provisional booking is not a guaranteed booking.
Customers have the right to cancel. There is no fee for cancelation as long as we are given prior notice. If we turn up to the move without notice of cancelation 50% of the total cost of the job will be charged to cover costs. We reserve the right to postpone or cancel your move due to bad weather. This is very unlikely and would be only due to extreme weather like heavy snowfall or Ice that could make driving dangerous.
We reserve the right to sub contract work which we have provided a quotation without notifying you. We use a small team of excellent subcontractors to help with the workload. The subcontractors are carefully selected and meet our high standards of professional work and follow our code of conduct.
Insurance is Included with all our moves. Our vans all have goods in transit Insurance up to £20,000. Subcontracted vans have goods in transit up to £10,000. This protects your goods while being transported. We will pay a maximum of £100 per item that is damaged. Damaged items must be reported to us no later than 7 days after moving in writing. If an item is lost, we would look to replace the item like for like or refund the value from your bill. If extra Insurance is required, please check your home insurance.
Cash, jewellery, live animals, fish, reptiles, plants, precious stones and metals, deeds, bonds, stamps, theft of Items, loss of data on a computer or any storage device, fire damage, water damage, weather damage. We will not be liable for mechanical or electrical faults unless there is evidence of impact damage
Any damage from a storage unit leaking water, dust damage, infestation, or any other damage from being stored should be taken up with the storage company. When moving to storage it is advised that you are present to ensure the state of your goods on arrival to storage. We must be notified of any damage before the items are left in storage. We take responsibility in the moving of your goods but once they are in storage our responsibility’s end. We cannot supply blankets for storage. Some storage containers are dirty, and we cannot accept responsibility for dirt caused by the storage unit. We advise you to buy a mattress cover from the storage company and to ensure adequate protection for your goods once they have left the care of the removal van. If you use another company to move, you out of storage we cannot accept any damage they may cause.
Our Insurance does not cover damage to customer’s property. Normal house Insurance should cover this in the unlikely event of accidental damage to your property.
We are covered up to One million pounds.
We will require payment no later than 7 days after the completion of the Job. We will send you an Invoice which can be paid either by, online banking, debit or credit card or cash. Please be aware there is a 1.4% + 20p transaction fee on all card payments.
Jobs outside of Peterborough Will require payment prior no later than the previous day of the removal.